AI customer support · Beta January 2027

AI customer support witha bill that can't surprise you.

You set the monthly cap and pay only for answers that stay solved. Refunds and other risky actions wait for a person, and any customer can reach one in a tap.

Join the beta See it work

Support, Knowledge and CRM in oneFounding customers get 30% off the first year

Tickets · #1042 · Chat

PDF export fails on a 200-page notebook

Open Urgent Assigned to Jonas Weber

Maya Chen16:25 · Chat

My PDF export keeps failing on a 200-page notebook. It stops at 60%.

NovaAI16:25

Long notebooks can fail on version 3.4.1. Update to 3.4.2, or export one section at a time (More, Export, PDF, Section).

1Export a notebook as PDF · checked 12 Sep2Bug SN-231 · in progress

Guard passed: no amounts, refunds or promises outside the two cited articles. Nova cannot move money; refunds go to a person.

Internal noteSend to engineeringSend & solve

Refund of $40 for Leo Park is waiting for your approval.

The bill

Set a cap. The bill stops there.

You choose how much the AI may spend each month. The meter fills with resolutions that stayed solved. At the cap, every new chat goes to a person and nothing more is billed.

Nova answering · spend counts toward the capCap reached · new chats go to people

Billed when the customer confirms, or after 48 hours with no reply.

Credited if they write again within 48 hours.

Included resolutions first, then $0.60 each, never past the cap.

AI spend · OctoberCap $300.00 a month

$0.00of $300

Cap reached · people are answering

#1035 Share a notebook read-onlySolved · customer confirmed$0.60

#1031 Change the invoice addressSolved · 48 hours, no reply$0.60

#1027 Import from a spreadsheetCredited · reopened within 48 hours+$0.60

#1040 Export a notebook as PDFSolved · customer confirmed$0.60

#1041 Refund for last monthPrepared for Sam · no charge$0.00

#1046 New chat from BrightloopAt the cap · answered by Lina, no charge$0.00

The AI that knows its limits

It answers only from your articles.

The AI never moves money and never sends a price, a refund or a promise that is not in your articles. When it is not sure, a person takes over with the whole conversation in hand.

Hannah WeissEmail

Can two people edit a notebook at the same time?

NovaAI

Yes, on the Team plan and up. Share the notebook with Can edit and both of you can work in it live.

1Share a notebook · checked 3 Oct2Plans and limits

Every answer shows its sources

Each source is a numbered, checked article. If no article covers the question, the AI says so and hands over.

Tomas AlvarezChat

I was charged twice last month. Can I get a refund?

NovaAI

I am sorry about the double charge. Refunds are decided by a person, so I have passed this to Sam with your invoices. You will hear back today.

Refund $79 · prepared for Sam OrtizWaiting for SamNot sent. The AI cannot move money.

Money waits for a person

A refund is prepared, never sent. The same hard stop covers prices, discounts and promises.

NovaAI

I could not find this in our articles. Would you like to talk to a person?

Talk to a personKeep going

Handed to Jonas WeberThe full conversation went with it. Usual reply within 2 hours.

A person is one tap away

In the widget, by email or on WhatsApp. The customer never repeats themselves.

AI log

Risky actions wait for a person.

Refunds go to a person to approve. A reply that mentions an amount or promise its articles don't state is held as a draft. Everything else the AI does is listed with its reason and cost.

AI log

Today

What the AI did	Outcome	Cost	Action
Prepared a $40 refund for Leo ParkDouble charge on the March invoice	Waiting for approval	No cost	Person
Reply kept as a draft on #1037Guard: amount not in a cited article	Held back	No cost	Draft
Answered #1035Sources: 1 Share a notebook read-only	Solved · confirmed	$0.60	Billed
Added tag export on #1042AI instructions: tag export problems	Done	No cost	Logged

One place

Support, knowledge and sales in one place.

Support, the help center and the CRM share one customer record, so support and sales see the same history.

Support

Chat · Email · Form · WhatsApp

#1042 PDF export failsMaya Chen · Chat · 16:26Urgent

#1044 Still failing by emailMaya Chen · Email · 14:02Open

#1041 Refund for last monthTomas Alvarez · WhatsAppWaiting

Knowledge

Help center · Health

Export a notebook as PDFCited 41 times · checked 12 SepHealthy

Gap: cancel a yearly plan6 misses this weekDraft it

Pricing page vs plans articleTwo numbers disagreeConflict

CRM

Contacts · Deals · Quotes

Brightloop: Enterprise pilotQualified · Lina · $12,000Call in 2 h

Brightloop: 4 more seatsProposal · Sam · $2,688Quote sent

Book a call with SamBooking link · 30 minLive

Maya Chen Brightloop · Berlin

CustomerVIP

One timelineAll · Support · Sales · Notes · AI

Nova added tag export on #1042Today 16:37

Maya Chen #1042 PDF export fails on a 200-page notebookToday 16:26

Lina Haddad Deal Brightloop: Enterprise pilot moved to Qualified · $12,000Mon

Sam Ortiz Call · reached · Alex signs off on 4 more seats in NovemberFri

Also an API and MCP for your other AI tools, with the same rules and cap, and every call in the same log.

Who it's for

One workspace, a view for each role.

Agents, leads, sales and owners open the same customer record. Each starts on the page that fits their job.

Tickets arrive with a reply drafted.

The AI drafts from your articles and shows its sources. You read it, edit it and send. Refunds and questions the articles don't cover come to you.

Tickets · My open

#1042 PDF export failsMaya Chen · Draft ready from 2 articlesOpen

#1043 Refund for a double chargeLeo Park · The AI handed this to youNeeds a person

#1044 Export still failingMaya Chen · Linked to bug SN-231Waiting

Getting started

Move over without starting from zero.

Bring your history with you, then switch the AI on once your articles are ready.

Import your tickets
Upload an export from Zendesk, Zoho Desk or Freshdesk. Macros become saved replies, and anything that didn't map is listed for you to check.
Add contacts and articles
Contacts come in from a CSV file. The articles you add are the only sources the AI is allowed to quote.
Set the cap, then go live
Pick a monthly limit and the actions that need a person. Then turn on chat, email or WhatsApp.

Works with

Chat widget
Email
Contact form
WhatsApp Growth and up
Slack
GitHub
Linear
REST API and MCP Scale

Tickets · #1044

PDF export still failing

OpenJonas Weber

Maya Chen14:02 · Email

Sections fail too, even on 3.4.2.

NovaAI

Thanks for checking. This is bug SN-231. I have linked your request so you hear the moment it ships.

1Bug SN-231 · in progress

Internal noteSend & solve

Built for everyone

Readable by everyone on your team.

Light, dark and high contrast each have their own palette, checked for contrast. The typeface is Atkinson Hyperlegible Next, made for low vision.

Built to WCAG 2.2 AAAn independent audit before launch.
4.5:1 text contrast everywhereStatus is a word and an icon, never a colour alone.
Keyboard firstA visible focus ring on everything, targets of 44 px for every main action.
Reduced motion respectedText appears whole and nothing bounces. If your system asks for less motion, the page follows it.

Plans

Priced per seat, with AI included.

Priced per seat. AI resolutions are included in every plan, and your bill never goes over the cap you set.

Extra AI resolutions are $0.60 each, never over your monthly cap. Engineer seats are free. No onboarding fees.

How it compares

A 15-person team using 1,000 AI resolutions a month, per year at list price.

Product	A year at list price	Refund if it reopens	Hard monthly cap
QuillDesk GrowthSupport, help center and CRM included	About $28,980	Yes, automatic, 48 hours	Yes, then chats go to a person
HubSpot Service Hub ProSales CRM extra	About $25,500	No, may bill again	Credits, then the agent stops
Intercom Advanced + FinNo CRM	$27,180	None found	Pro plan credits only
Zendesk Professional + Copilot + AIThird-party figures	About $47,700	No, verified resolutions	Pause only, overage billed

List prices as reported October 2026 from vendor pages, docs and partner coverage. Some figures are third-party.

Questions

What teams ask before they switch.

What counts as a resolution?

A conversation the AI closed that the customer confirmed, or that got no reply for 48 hours. If they write again within 48 hours, we credit the charge. Each one costs $0.60 after the resolutions your plan includes.

What happens when we reach the cap?

New chats go to your team. The AI keeps answering urgent and VIP customers without charging you, so the bill stays at the cap. You can raise the cap whenever you want.

Can the AI give refunds or discounts?

No. It can prepare a refund for a person to approve. It also won't quote a price, an exception or a promise that the articles it cites don't state.

Which channels does it answer on?

Chat, email and a contact form on every plan, with WhatsApp on Growth and up. Instagram and Facebook Messenger are planned for after launch.

Can we bring our data, and take it with us?

Yes. Import tickets from Zendesk, Zoho Desk or Freshdesk and contacts from a CSV file. You can export everything as JSON, CSV or HTML at any time.

Do engineers need a paid seat?

No. Engineer seats and the AI seat are free. Engineers see bug reports and the tickets linked to them.

When can we start?

The beta runs before the January 2027 launch. Add your email below and we'll write when your beta place opens.

The beta

Be a founding customer.

QuillDesk launches in January 2027. Beta teams help shape the product and get 30% off their first year.

30% off the first yearFor founding customers on any plan. You get the cap and the refund rule from day one.

AI customer support witha bill that can't surprise you.

Set a cap. The bill stops there.

It answers only from your articles.

Every answer shows its sources

Money waits for a person

A person is one tap away

Risky actions wait for a person.

Support, knowledge and sales in one place.

One workspace, a view for each role.

Tickets arrive with a reply drafted.

Needs you shows only what a person has to decide.

Every deal shows the customer's open tickets.

You decide what the AI may do and what it may spend.

Move over without starting from zero.

Import your tickets

Add contacts and articles

Set the cap, then go live

Works with

Readable by everyone on your team.

Priced per seat, with AI included.

How it compares

What teams ask before they switch.

Be a founding customer.